Shipping Policy
Returns Procedure
Please complete our contact form to send us an email of the pictures of the damaged product. The pictures will be reviewed within 72-hours and if found to be manufacturing defect, a Return Authorization number will be issued to customer after which you will be able to return the products.
Returns Window
Customer can return within 14-days from receipt of order.
Refund Method
The refund shall be issued on the card used to process your order, and is generally done within 7 business days.
Responsibility for Return Shipping Costs
Return shipping costs are paid by The Lush Studios on defected items.
Standard
Delivery in 6 to 8 business days*- Free shipping on order over $69.00
- $9.99 for orders up to $69.00
Express
Delivery in 5 to 6 business days*- $14.99 for orders up to $79.00
- 20% of order value if order is between $79.00 – $149.00
- 12% of order value if order is between $149.00 – $199.00
- 10% of order value if order is above $199.00
PRIORITY
Delivery in 3 to 5 business days*- $12.99 for orders up to $55.00 plus $25.99
- 20% of order value if order is between $55.00 – $149.00 plus $25.99
- 12% of order value if order is between $149.00 – $199.00 plus $25.99
- 10% of order value if order is above $199.00 plus $25.99