Refund Policy

Bookings

Studio Bookings
All bookings are final. We do not offere refunds.

Photography Services
All retainers are non-refundable. All payments are final and considered earned.

 

Stock Prints Product Refunds

The Lush Studios believes in customer satisfaction. If you find any defect in our print, we will either replace your canvas print or fix it at our cost.

The process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us; we will be happy to assist you.

Returns Procedure
Please complete our contact form to send us an email of the pictures of the damaged product. The pictures will be reviewed within 72-hours and if found to be manufacturing defect, a Return Authorization number will be issued to customer after which you will be able to return the products.

Returns Window
Customer can return within 14-days from receipt of order.

Refund Method
The refund shall be issued on the card used to process your order, and is generally done within 7 business days.

Responsibility for Return Shipping Costs
Return shipping costs are paid by The Lush Studios on defected items.